Dear Shoonya User,
We acknowledge that there was a technical issue with our platform on 29th November 2024 which temporarily affected users. This was a rare, unexpected event and we are extremely sorry for the trouble that this may have caused. Our teams resolved the issue diligently and have taken robust measures to ensure this does not happen again.
In keeping with our commitment to transparency, here’s a quick summary of what happened
* Our systems were running smoothly pre-market and at the time of market opening.
* At 9:29 AM, a few critical servers faced some technical issue and were randomly rebooted which impacted users’ ability to execute orders.
* Our team promptly fixed the issue and trading resumed at 10:20 AM.
* However the issue remained partially unresolved and we had to temporarily pause trading at 11:10 AM for the financial security of your Shoonya account.
* Customers were promptly notified of the situation through the app.
* Trading resumed smoothly at 3:00 PM after thorough checks and testing.
As an investor, we understand that you expect uninterrupted, reliable and best-in-class service when it comes to trading. While this instance would have caused inconvenience, we want to assure you that we are continuously working to enhance our platform in terms of our technology infrastructure, app and web interface, product enhancements and customer service.
You would have received your contract notes by now and we encourage you to review them carefully. If you have any questions or need further assistance, our team is here for you. Please don’t hesitate to reach out to us at+91-172-474-0000 or +91-172-675-0000 or email clientsupport@shoonya.com.
Your trust means everything to us, and we are committed to serving you better every day.
Warm Regards,
Team Shoonya
We acknowledge that there was a technical issue with our platform on 29th November 2024 which temporarily affected users. This was a rare, unexpected event and we are extremely sorry for the trouble that this may have caused. Our teams resolved the issue diligently and have taken robust measures to ensure this does not happen again.
In keeping with our commitment to transparency, here’s a quick summary of what happened
* Our systems were running smoothly pre-market and at the time of market opening.
* At 9:29 AM, a few critical servers faced some technical issue and were randomly rebooted which impacted users’ ability to execute orders.
* Our team promptly fixed the issue and trading resumed at 10:20 AM.
* However the issue remained partially unresolved and we had to temporarily pause trading at 11:10 AM for the financial security of your Shoonya account.
* Customers were promptly notified of the situation through the app.
* Trading resumed smoothly at 3:00 PM after thorough checks and testing.
As an investor, we understand that you expect uninterrupted, reliable and best-in-class service when it comes to trading. While this instance would have caused inconvenience, we want to assure you that we are continuously working to enhance our platform in terms of our technology infrastructure, app and web interface, product enhancements and customer service.
You would have received your contract notes by now and we encourage you to review them carefully. If you have any questions or need further assistance, our team is here for you. Please don’t hesitate to reach out to us at+91-172-474-0000 or +91-172-675-0000 or email clientsupport@shoonya.com.
Your trust means everything to us, and we are committed to serving you better every day.
Warm Regards,
Team Shoonya